Contact Support

Before contacting support, we encourage you to read through the following Frequently Asked Questions. If your problem is still unanswered you can email us using the button below.

When is the next Live Event?

Schedules can be found at the Live Calls page, accessible via the Profile Dropdown menu ( picture ). Mobile users will find the same menu in their Main Menu bar ( picture ). Times are always posted in Portugal time (GMT) so please convert them to your local time.

To ensure you stay up to date with our offerings, join our mailing list: HERE.

What is the Schedule for this Retreat/Event?

Please check the sales page of the Retreat accessible on TantraIlluminated.org. Times are always in Portugal time (GMT).

For TI Live calls ( Satsangs, Embodiment), you can see the link to the Live Calls page on the Learning Portal Front Page.
For online retreats and purchased courses look for the LESSON in the Course which reads “Zoom link”.
For community wide events, the link is on the Live Calls page or on the Learning Portal Front Page.

If you can’t see the Zoom link yet, it will be made available before the event starts. Please check back closer to the event start time.

If the Zoom link isn’t working, please try again in a couple of minutes. If it’s still not working, get in touch!

Where is the Online Retreat I signed up for?

Retreats are functionally Courses, and are found on the Courses page accessible via the main navigation bar where it reads Courses. If you struggle to find the retreat, you can limit the Course Categories to Retreats only, or search for the retreat ( picture ). Alternatively, you can use the Profile Dropdown menu to see My Courses ( picture ).

I’m not sure how to navigate the site.

Please see our video tutorials HERE.

How can I download audio?

Click on the three dots on the audio bar, and select “Download”. Or, right click on the bar and select “Download”. If neither of these work, try a different browser or device.

Are the Recordings posted, and where?

The recordings for all events are usually posted within 48 hours, either to the Tantra Illuminated Library or to the relevant Course lesson.

A book/website/poem/resource/mantra was mentioned in the call, what was it?

Please check the page on which the recording is as directed on the previous question.

Where can I find this meditation/talk/document/etc?

Please use the latest Where can I find…? Thread on the Forums

The Website is acting strangely

Try forcible reload of the page. See: PC/Windows HERE / Mac HERE. Also consider checking the Known Issues HERE.

If none of the above solved your problem, please provide us with the following information:

The email address you used to register to the site.
Describe the problem as accurately as you can.
If possible and relevant, provide a screenshot.

We will get back to you within one business day.